Craigs Commitment to Excellence

When you’re faced with the unfortunate challenge of an automobile accident, we work hard to put you back on the road as a satisfied customer.

Convenience

 

Our convenient location, flexible hours, direct insurance billing, towing service, and temporary transportation services are all part of the Craig’s Customer Service Mantra.

Towing & Transportation

 

When you call our towing partners, they can arrange towing service for your vehicle and a ride home for you. With our strong relationships with rental car companies we are able to get our customers

We work with your Insurance

 

We are preferred providers for multiple insurance companies but we have strong relationships with your insurance company too. We work directly with your insurance company and bill them directly too.

Lifetime Guarantee On All Body & Structural Repairs

Craig’s takes great care to ensure every repair meets our quality standards. We guarantee all structural and body repairs are performed according to original factory specifications.

Craig’s Automotive Collision Center guarantees for as long as you own your vehicle, we will, at our expense, correct all defective or faulty repair work attributable to our services stated on the repair invoice. This guarantee does not cover damage caused by rust, unreasonable use, or improper maintenance and care of the vehicle.

This guarantee covers labor only and does not apply to parts, materials or equipment which may be covered by the manufacturer’s warranty and is for bodywork and structural repairs only.

Quality

Rigid certification standards and on-going training programs ensure that your vehicle is repaired by qualified, professional technicians using only the most current techniques and products. Every vehicle repaired is monitored throughout the repair process to ensure a finished product that meets Craig’s goal of providing the highest level of customer satisfaction in Spokane, Wa.

Technology

Craig’s Automotive Collision Center is equipped with the latest in collision repair technology. State-of-the-art frame systems align your vehicle to original manufacturer specifications. Original factory paint formulas, modern paint application systems, and oven-baked drying all work to produce a guaranteed color match.*

Color Match Guarantee

Craig’s will restore your vehicle to the original factory color (excluding excessive fading). We guarantee your paint against primer adhesion problems, peeling, blistering, wrinkling, and loss of gloss or shine.

*Older vehicles with excessive paint fading may not be eligible for this guarantee.

What Our Customers Say

We're Spokane's #1 choice collision repairs. Don't take our word for it....our customers continue to recommend us to their friends.

Craig’s did a great job fixing my wife’s car! They handled all communication with with the other drivers insurance, Made sure that the other insurance paid for original parts, kept to the timeline they promised and did a detailed job of fixing the car. I would recommend them to anyone who needs car repairs.

Spokane, WA

Eric did an exceptional job at keeping me up to date during the process of my car repair. I got my vehicle back in prestine condition. I wouldn’t go anywhere else and will recommend Craig’s to all family and friends. Spencer (BMW owner)

Spokane, WA

Best shop in town. Thoughtful nice people, meticulous work. I would not go anywhere else. Gregory (Subaru owner)

Spokane, WA

The Craig’s team was very professional and the craftsmanship is 3 steps above other repair facilities we have had experience with in the past. Communication was superb and they took the final detail to a new level even though we had an older vehicle. Felt like they treated us like family. Great company! Melissa (Mazda owner)

Spokane, WA

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