Craigs Commitment to Excellence
When you’re faced with the unfortunate challenge of an automobile accident, we work hard to put you back on the road as a satisfied customer.
Our convenient location, flexible hours, direct insurance billing, towing service, and temporary transportation services are all part of the Craig’s Customer Service Mantra.
Towing & Transportation
When you call our towing partners, they can arrange towing service for your vehicle and a ride home for you. With our strong relationships with rental car companies we are able to get our customers
We work with your Insurance
We are preferred providers for multiple insurance companies but we have strong relationships with your insurance company too. We work directly with your insurance company and bill them directly too.
Lifetime Guarantee On All Body & Structural Repairs
Craig’s takes great care to ensure every repair meets our quality standards. We guarantee all structural and body repairs are performed according to original factory specifications.
Craig’s Automotive Collision Center guarantees for as long as you own your vehicle, we will, at our expense, correct all defective or faulty repair work attributable to our services stated on the repair invoice. This guarantee does not cover damage caused by rust, unreasonable use, or improper maintenance and care of the vehicle.
This guarantee covers labor only and does not apply to parts, materials or equipment which may be covered by the manufacturer’s warranty and is for bodywork and structural repairs only.
Rigid certification standards and on-going training programs ensure that your vehicle is repaired by qualified, professional technicians using only the most current techniques and products. Every vehicle repaired is monitored throughout the repair process to ensure a finished product that meets Craig’s goal of providing the highest level of customer satisfaction in Spokane, Wa.
Craig’s Automotive Collision Center is equipped with the latest in collision repair technology. State-of-the-art frame systems align your vehicle to original manufacturer specifications. Original factory paint formulas, modern paint application systems, and oven-baked drying all work to produce a guaranteed color match.*
Color Match Guarantee
Craig’s will restore your vehicle to the original factory color (excluding excessive fading). We guarantee your paint against primer adhesion problems, peeling, blistering, wrinkling, and loss of gloss or shine.
*Older vehicles with excessive paint fading may not be eligible for this guarantee.